Service & Support

ESS Service & Support

ESS field service technicians are highly skilled in all areas including electrical, mechanical, programming, and robotics. Many of our technicians are FANUC-Certified Service Engineers and are certified by PMMI to be professional trainers. They also maintain the highest level of technical skills through continuous vendor training, technical bulletins and in-house seminars. Our Service Team members regularly travel to customer sites for installations, start-ups, servicing, and troubleshooting our machines. You have our support for as long as you own the machinery.

24/7 Service Number (540) 627-6602

ESS Parts Department Number (540) 627-6125

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Pacteon Proven Process

Machine Upgrades and Retrofits

ESS builds our machines to last. If, during your machine's lifetime, your product or packaging changes, or you need equipment upgrades, ESS performs retrofits and conversions with minimal downtime or disruption, saving you the expense of new machinery.

Preventative Maintenance Programs

Well-maintained equipment is key to its longevity. Our preventative maintenance programs are designed around regular visits scheduled at your convenience. If you notice a drop to 80% or below in operational efficiency, schedule an ESS visit and let us prevent expensive downtime on your line.

24 Hour Support Telephone Numbers

Our highly qualified service professionals and field service technicians are available 24 hours a day, 7 days a week, to provide support for customer needs as quickly and efficiently as possible. Service: (540) 627-6602. Spare Parts: (540) 627-6125


  • 24/7 Technical Support
  • Remote Access Diagnostics and Support
  • Machine Audits and Refurbishes
  • Production Run Support
  • Safety Inspections
  • Technical Documentation


  • On-site or On-line Training
  • Machine Operation
  • PMMI Certified Trainer Program
  • Preventive Maintenance Program
  • FANUC training for all robot models available through FANUC

Spare Parts

  • Genuine OEM replacement and spare parts at competitive prices
  • Respond quickly to emergency part failures
  • Customized, recommended spare parts list minimize potential downtime
  • Supply necessary product/parts documentation
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Manufactured in USA
Fanuc Robotics Certification